PLM Managed Services
- We keep up to date with the latest features and technology of 3Dexperience. Our managed model primarily as remote support, however if required combination of onsite-offshore support also provided.
- BWC has experience of providing multiple PLM versions and also customers in Europe, India and other geographies. Typical support services would have SLA including response and resolution time.Typical Support Approach
- Ensure availability of PLM for operational support
- Dedicated team for PLM support – L2 and L3
- Defined SLA for committed response and resolution
- Support options for 24 x 7 support and helpdesk
- Close review and monitoring.