PLM Managed Services

  • We keep up to date with the latest features and technology of 3Dexperience. Our managed model primarily as remote support, however if required combination of onsite-offshore support also provided.
  • BWC has experience of providing multiple PLM versions and also customers in Europe, India and other geographies. Typical support services would have SLA including response and resolution time.Typical Support Approach 
Managed PLM

  • Ensure availability of PLM for operational support 
  • Dedicated team for PLM support – L2 and L3
  • Defined SLA for committed response and resolution 
  • Support options for 24 x 7 support and helpdesk
  • Close review and monitoring.