Business Challenge

• Understanding of Customers for the Product / Service
• Measure relevance of Product / Service for the customer 
• Analyze customer feedback for specific aspects of Product / Service
• Unstructured feedback makes it difficult to analyze  

Solution

• ML based Sentiment and Aspect analysis of the customer feedback 
• Solution for verticals such as Insurance, Healthcare, Personal care and others
• Ability to incremental learning for the solution based on review and edits 
• Provides actionable dashboards, ability to search and review for further analysis
• Custom solution based on best suitable model for the review analysis 

Benefits 

• ML based Sentiment and Aspect analysis of the customer feedback 
• To identify strengths and weaknesses of the specific product / service features
• To address customer grievances in specific area of concern
• To come up and track effective marketing campaigns, for effective marketing ROI
• Better customer engagement resulting in increased market share